Implementación de service desk (glpi) basado en la metodología Itil en la Secretaría de Educación de Honduras
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Universidad Tecnológica Centroamericana UNITEC
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En este documento se expuso la implementación del Sistema de Service Desk GLPI bajo la
metodología ITILV2 en el área de soporte técnico y redes de la Secretaría de Educación de
Honduras, para gestionar de manera efectiva el parque informático, dando un
In this document, the implementation of the GLPI Service Desk System was exposed under the ITILV2 methodology in the area of technical support and networks of the Ministry of Education of Honduras, to effectively manage the computer park, giving a cor
In this document, the implementation of the GLPI Service Desk System was exposed under the ITILV2 methodology in the area of technical support and networks of the Ministry of Education of Honduras, to effectively manage the computer park, giving a cor