Fibras del Caribe S.A. de C.V.

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Universidad Tecnológica Centroamericana UNITEC

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El presente informe esta enfocado en la necesidad de proponer un plan que incentive a mejorar la experiencia de compra y ofrecer un servicio personalizado al cliente con el uso de mediciones para conocer la satisfacción del cliente en la empresa. La prac
This report is focused on the need to propose a plan that encourages improving the shopping experience and offering personalized customer service with the use of measurements to determine customer satisfaction in the company. The professional internship p

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