Transformación del proceso de citas del sistema de referencia - Respuesta entre la red de Olancho y el Hospital General San Francisco mediante tecnología de información y comunicación (Enero - marzo 2024)
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Universidad Tecnológica Centroamericana UNITEC
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El estudio se enfoca en la transformación del proceso de citas médicas mediante el uso de tecnologías de información y comunicación (TIC) en el Hospital General San Francisco y la red de Olancho. En un contexto donde las TIC están cada vez más presentes en la prestación de servicios de salud, se busca aprovechar su potencial para mejorar la accesibilidad y eficiencia en la programación de citas médicas. A través de encuestas y entrevistas, se identificaron los desafíos y beneficios de esta implementación. Los resultados muestran que, si bien una parte significativa de las citas se solicita mediante TIC, aún persiste el uso de métodos tradicionales. Se propone desarrollar una aplicación especializada para mejorar la eficiencia del sistema de citas, con el objetivo de reducir tiempos de espera y facilitar el acceso a la atención médica especializada.
The study focuses on the transformation of the medical appointment process through the use of information and communication technologies (ICT) at the San Francisco General Hospital and the Olancho network. In a context where ICTs are increasingly present in the provision of health services, we seek to take advantage of their potential to improve accessibility and efficiency in scheduling medical appointments. Through surveys and interviews, the challenges and benefits of this implementation are identified. The results show that, although a significant part of appointments are requested through ICT, the use of traditional methods still persists. It is proposed to develop a specialized application to improve the efficiency of the appointment system, with the aim of reducing waiting times and facilitating access to specialized medical care.
The study focuses on the transformation of the medical appointment process through the use of information and communication technologies (ICT) at the San Francisco General Hospital and the Olancho network. In a context where ICTs are increasingly present in the provision of health services, we seek to take advantage of their potential to improve accessibility and efficiency in scheduling medical appointments. Through surveys and interviews, the challenges and benefits of this implementation are identified. The results show that, although a significant part of appointments are requested through ICT, the use of traditional methods still persists. It is proposed to develop a specialized application to improve the efficiency of the appointment system, with the aim of reducing waiting times and facilitating access to specialized medical care.