Factores que influyen en la satisfacción del cliente, área de caja, oficina principal de Banco de Occidente, San Pedro Sula - 2018
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Universidad Tecnológica Centroamericana UNITEC
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La presente investigación busca demostrar que los factores tiempo de espera, confort y calidad del servicio influyen en la satisfacción del cliente, en el área de Caja de Oficina Principal de Banco de Occidente, San Pedro Sula, empleando un enfoque cuan
The present investigation seeks to demonstrate that the factors waiting time, comfort and quality of service influence customer satisfaction, in the Cashier area of the Main Office of Banco de Occidente, San Pedro Sula, using a quantitative approach and u
The present investigation seeks to demonstrate that the factors waiting time, comfort and quality of service influence customer satisfaction, in the Cashier area of the Main Office of Banco de Occidente, San Pedro Sula, using a quantitative approach and u